Client Service
The Department of Immigration and Border Protection’s Client Service Charter is an important document that sets out what you need to know when dealing with us. It provides you with details on:
• our service standards and defines what you can expect from us
• where to find information on our services including visa processing
• what you need to know so you can help us to help you
• how you can give us feedback on any aspect of our service
• valuable contact information.
To read our Client Services Charter see: Client Services Charter.
To provide compliments, complaints and suggestions see: Providing Feedback – Compliments, Complaints and Suggestions.